Your fastest route to get people off side when you are trying to convince them on a particular viewpoint is to say the words, “trust me”. If you are in sales, customer service, or a leader in a business, stop it right now. It is so...
In a recent blog on Empathy vs Sympathy, I mentioned that I sometimes remark in jest while training Emotional Judo® skills, that when growing up, boys/men are usually taught not to go anywhere near their feelings at all. Women are often taught to sympathise. But even...
I sometimes remark when training people on the tools from my internationally best-selling book Emotional Judo®: Communication Skills to Handle Difficult Conversations and Boost Emotional Intelligence, that women are often taught to sympathise and men are usually taught not to go anywhere near their feelings...
Recently I wrote a series of blogs on various ‘challenging’ personalities you might encounter in the workplace – Hooked on Being Right, Do You Know this Person? Is this Guy in Your Organization? Divide and Conquer. I got feedback from a couple of people that...
Rob was a project manager in the construction industry. He came across as a nice enough guy (to me – his coach). The problem was that he had a bit of a “divide and conquer” leadership style. He gave a clue to the way he...
Yesterday in Australia we commemorated ANZAC Day. We honoured all the service men and women who have fought for our country in various wars since federation by attending a service. Many traditionally followed that up with a few beers and a game of two-up (a...
This blog is a follow up to the last one, “Do you know this person?” about Win-at-all-costs-Wendy. Wendy is a case study from the international best-seller, Emotional Judo®: Communication Skills to Handle Difficult Conversations and Boost Emotional Intelligence. Over a series of blogs, I am...
Win-at-All-Costs Wendy’s behavior is just as common in men as it is in women. Wendy is a case study from the international best-seller, Emotional Judo®: Communication Skills to Handle Difficult Conversations and Boost Emotional Intelligence. Maybe you have a colleague just like her. Perhaps you’ve...
Read this blog if: You need to master people skills, but you prefer “things” over people. You lack the confidence to speak up and fear conflict. Your emotions sometimes get the better of you and you lose your cool. You have to deal with the...
Over the 18 months that I have been writing Emotional Judo®: Communication Skills to Handle Difficult Conversations and Boost Emotional Intelligence, I’ve had to deal with all manner of technical problems. Getting my website happening and the book published, as well as, social media idiosyncrasies...