Despite the title of my Amazon Best-Selling book, Emotional Judo®: Communication Skills to Handle Difficult Conversations and Boost Emotional Intelligence, there is not a lot written in there about Emotional Intelligence. Isn’t that misleading people? Is it a scam? Absolutely not; it’s practical. Judo in Japanese means “the...
This blog applies as much to those who have bought my best-selling book Emotional Judo®, as to those who are still to read it. It is as applicable to personal relationships as much as it is to the workplace. And in fact, this is an...
In this age of social media, it is so important how you attend to customers and handle their issues. For all you know, I could be a mystery shopper rating you on your prowess. At the very least, I could simply take my business elsewhere,...
Recently I wrote a series of blogs on various ‘challenging’ personalities you might encounter in the workplace – Hooked on Being Right, Do You Know this Person? Is this Guy in Your Organization? Divide and Conquer. I got feedback from a couple of people that...
Rob was a project manager in the construction industry. He came across as a nice enough guy (to me – his coach). The problem was that he had a bit of a “divide and conquer” leadership style. He gave a clue to the way he...