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Hybrid Emotional Judo Program


Starts Early Feb 2021


A 12 Module Program to Boost your EQ and Leadership Performance




The way you communicate in challenging times dictates whether your organisation thrives or barely survives.

― Michelle Mazur

⦁ Feel more empowered and in control
⦁ Feel less stressed and pressured
⦁ Keep important parties engaged while smoothing over issues
⦁ Get more beneficial outcomes
⦁ Save time and be more productive
Based on the international best-selling Book Emotional Judo®:
Communication Skills to Handle Difficult Conversations and Boost Emotional Intelligence by Tim Higgs
Starts 4 February for 6 consecutive Thursdays – 9am-10.30 (AEDT)
⦁ 100% Digital
⦁ Interact directly with Cultural Psychologist Tim Higgs
⦁ Best-selling author, emotional intelligence & leadership expert
⦁ Has helped 5500+ leaders over 18 years get better results in their business relationships, especially boosting the performance of their staff


Who is this for?


Leaders, Managers, Business Owners, who seek effective tactics for:
⦁ Managing under performing and poorly behaved staff
⦁ Having difficult conversations with managers, colleagues, and staff
⦁ Getting staff to take more accountability
⦁ Difficult customer and supplier interactions
⦁ Feeling more courage in the face of pressure and threat of conflict




10 Tactics to:


• Increase self-awareness to understand your impact on others
• Gain greater confidence and self-control to manage your others’ emotional reactions in difficult conversations and the threat of conflict
• Use an eight-part strategy to deliver potentially sensitive but necessary information
• Deal with difficult tactics from others diplomatically and set boundaries
• Build trust and ultimately better personal and business relationships up, down, and across an organisation
• Get an action plan for continued success and behavioural change


Module 1 – Introduction and the Five factors of Trust
• What do you want and Why?
• What value will that add to your life/business?
• Progress orientation
• Five factors of trust
• Trust exercise
• Repairing fractured trust
Module 2 – Significance Scaffold (A concept from Emotional Judo®)
• How does positioning work in relationships?
• Your relationship and reactions to significance
• Debriefing the online assessment
• Positioning Experiential

• Mastering the mats – changing your behaviours for better outcomes


Module 3 – Empathy, EASE and the Seven Sneaky Tactics


• Empathy Test
• Articulating Empathy
• Diplomatically Setting boundaries, Saying No, and managing disagreement with EASE
• Preparing for the Seven Sneaking Tactics
• Identifying Exercise
• Handling the Seven Sneaky Tactics Practice


Module 4 – Diplomatically Voicing Issues Up, Down and Across


• Understanding the 8 steps in the process
• Practice
• Embedding Exercise
• EARS derivation
• Pushback Exercise


Module 5 – Managing the Seven Energies of All Teams, EARS


• The Seven Energies
• Aligning for synergy
• Role Reversal


Module 6 – 3E + P, WAIT, Bandwidth and Recap and Action Plan


• Using some auxiliary structures for greater rapport
• Recapping and expanding our capability
• Action Plan for Success
CONTACT TIM via the Contact Page




Tim’s expertise shines in the classroom, where he is engaging and creates great opportunity for participants to master skills.
Davanh Inthachanh , Director, People and Culture, Seven Network
Tim’s care and absolute professionalism in the programme was critical to the success of this journey. Venturing into the Inner Game was made so much more accessible because of the safe and supportive environment he provided. Absolutely life-changing course! Thank you.
Fee Hosking , NZ Business Owner, Course Participant
Tim is an engaging presenter with a vast knowledge and experience and was able to practically pass that on to leaders through individual and group coaching, team workshop facilitation and leadership training. We also called on his skills to conduct a cultural audit in one area of our organisation resulting in practical steps for improvement and lifted performance. Leaders responded favourably to the initiative, integrating important skills that they could readily apply to have staff take more accountability.
Alison Bolton, General Manager, Employment Relations, Christadelphian Aged Care


Through Tim’s expertise, we have affected a cultural change that has proven very successful, in terms of morale, productivity and employee retention.
Noella Merrick , Human Resources Manager , Phoenix HSL


Tim is a wonderful mentor and teacher. I felt supported, respected with his heart centered approach. Tim’s depth of wisdom from his life and career experience adds an element that makes this program fun, interesting and for me it was also really very effective.

Rachel Garvey WA, Business Owner, Course Participant

Face to Face Corporate Training


Deliverable on line, hybrid or in classroom.


These programs are run within organisations by negotiation. For more information please contact Tim via the Contact Us page.

2 Day Program

Learn the 10 tools from the international best-selling Book Emotional Judo® plus a whole lot more about yourself and how to improve your relationships.

Packed full of action oriented learning aimed at behavior change.

Part 1 Focus on You

1.    Learn the hidden, crucial key to building winning relationships.

2.    Do an online assessment to identify your habits related to this key.

3.    Build capacity to use this key to gain advantage in difficult conversations.

4.    Self-assess the feelings that limit your capacity to manage difficult conversations.

5.    Develop strategies to over-ride these or in certain cases create an ongoing plan to manage the issues.

6.    Assess your workplace relationships through the five aspects of trust and create a plan to improve key relationships.

7.    Build your empathy capacity and not be a soft touch.

Part 2 Focus on Emotional Judo® Skills

1.    Build more trusting relationships through the ABCDE model.

2.    Use EASE to say “no”, set your boundaries, negotiate, and resolve disagreements.

3.    Provide positive and constructive feedback through the U WIN/I WIN framework to invite collaboration, minimize push-back and conflict, and gains win/win outcomes. Improve relationships, productivity and capability as a result.

4.    Be ready for the Sneaky Seven – seven ways that people will try and destabilise your communication

5.    Interrupt the sneaky seven and move to a beneficial outcome with two essential tools

6.    Quickly assess whether now is the right time or situation to speak up.

7.    Deal effectively with a bully or a person who is not respectful of your boundaries.

8.    Effectively call people on their unethical behavior to bring them into line and avoid conflict.

9.    Get very black and white people stuck to their viewpoint to see an alternative.

10. Build stronger relationships with people across generations and cultures.


Because everyone is different, this program is for people who need that little bit of extra help with issues related to anger, fear, lack of confidence, shame, control, or lack of significance. The Outer Game of Emotional Judo® is an outward facing program. Ideally candidates will have done the Outer Game and need some added help in mastering their own emotions that (This can be added into the Outer Game program*)

Packed full of action oriented learning aimed at behavior and emotional change.

1.       Analyse where your sticking points are on the significance scaffold and create personal focus for the program (if not already conceived)

2.       Increase your emotional literacy by balancing the twelve key emotions and identify what feeds your current behaviour

3.       Deconstruct your current view of your capacity to change

4.       Build greater empathy capacity and create strong boundaries

5.       Create strategies to disempower the nasties such as, pessimism, lack of confidence, anxiety, shame, poor self-control and lack of significance

6.       Reconstruct your desired view of yourself

7.       Build motivation and a plan to continue your personal growth beyond the program
(* Naturally, if you combine this program with The Outer Game of Emotional Judo® certain elements will need to be left out)


Managing Difficult Conversations (via Emotional Judo®) is just one of a leader, manager, negotiator or sales-person’s challenges. Getting people on board with your objective, idea, product, or service is a critical skill to develop. Being able to harness intrinsic motivators in staff or those we wish to influence or collaborate with is also a skill that is pivotal to achieving people related outcomes.

Packed full of action oriented learning aimed at behavior and emotional change.

1.       How can one program cover Leaders, Negotiators, and Sellers?

2.       Influence, Persuade or Manipulate?

3.       Heart Centred—What all good leaders know.

4.       Significance Scaffold Revisited – Emotional Golf (yes that’s not a typo)

5.       Harnessing Intrinsic Motivation—Finding Gold in others

6.       Tools to dig for Gold—Empowering others while retaining control

7.       DEAL don’t LEAD: keys to influence and persuasion

8.       The number 1 Leadership skill

9.       Subtle art of re-gaining control

Tim also facilitates the following programs. Details are available on request here.

1.       Brown Belt Skills for New to Middle Managers (2 days)

2.       Black Belt Skills for Senior Managers (1 day)

3.       Brown Belt Presentation Skills – for those who are new to presenting or have issues with nerves (2 days)

4.       Black Belt Presentation Skills – for those who seek mastery (1 day)

5.       Black Belt Coaching Skills for Managers (2 days)

6.       Black Belt Negotiation Skills (1 day)

7.       Think on Your Feet® (2 days)

8.       Engage for Sales (2 days)