Trust me, I’m a…
Your fastest route to get people off side when you are trying to convince them on a particular viewpoint is to say the w...
22 May, 2018No comment
Latest Posts Boxes
Carefully crafted elements come together into one amazing design.
The Swiss Army Knife of Difficult Conversation Tools
Recently I wrote a series of blogs on various ‘challenging’ personalities you might encounter in the workplace – Hooked ...
08 May, 2018No comment
The Social Media Backstab
In this age of social media, it is so important how you attend to customers and handle their issues. For all you know, ...
30 May, 2018No comment
Seven Cancerous Communication Habits; do you have them?
We’ve been talking since we were about 18 months old but how effective is our communication? If you or your organi...
23 August, 2018No comment
It Feels Weird – Like an Ill-fitting Suit
Welcome to the first of what I anticipate will be many blogs and or vlogs on the various subjects of communication, relationships, conflict resolution, confidence, credibility, leadership, and dealing with unhelpful emotions within ourselves and others. All of...
07 March, 2018No comment
Hooked on Being Right
I used to work with a guy named Craig, who could never be wrong. In normal work situations he was quite nice, but when he felt like he might possibly be at fault for something, he would argue black and blue that he was right.......
20 March, 2018No comment
It will never go away
Okay so you can talk, you’ve been doing so since you were about 18 months old. But are you succinct and persuasive? Can you effectively deal with a difficult customer and create loyalty? Can you give your staff necessary constructive criticism and still keep t...
23 March, 2018No comment